For account help, bug reports, feature questions, or privacy requests, email us at Yunianto1999@outlook.co.id.
Please include your device model, iOS version, app version, and a brief description of the issue. Screenshots are helpful when reporting bugs. We aim to respond within 3 business days.
Voliz is a personal growth journal for tracking skincare, style, and body progress over time. Your records and photos are stored locally on your device. Voliz is intended for users aged 18 and older.
How do I log my daily skincare routine?
Open the Skin tab, tap the Today card or use Quick Log, then add your skin status, skincare steps, notes, and optional progress photo. Tap Save to store the entry for that date.
How do I view my skin history or progress?
From the Skin tab, open Skin Diary to browse past entries, or open Progress to compare photos over time.
How do I add an outfit?
Open the Style tab and tap to add a new look. Choose a photo from your library or camera, add an optional note, and save the entry.
How do I track weight and workouts?
Open the Body tab. Use Weight to record weight and height trends, and Workout to log training type, duration, intensity, and front/back photos where required.
What is Quick Log?
Quick Log lets you quickly start a new skin, style, or body entry from the floating action button in the main tab bar.
Is my data stored in the cloud?
No. Voliz stores your profile, logs, and photos locally on your device. We do not operate a cloud server that hosts your personal growth records.
How do I edit my profile?
Go to Me → tap your profile area or Edit Profile to update your display name, bio, avatar, and other profile details.
How do coins and VIP work?
Voliz offers optional in-app purchases through the App Store, including virtual coins and VIP membership subscriptions. Coins unlock certain optional features such as progress comparison passes and backfill photo uploads. VIP membership may include bonus coins, free comparison days, daily backfill upload allowances, and a VIP profile badge. Coin balances and VIP status are stored locally on your device with your account data.
How do I buy coins?
Go to Me → Coin Center, choose a coin pack, and complete the purchase through the App Store. After payment is confirmed, your coin balance updates on your device.
How do I subscribe to VIP?
Go to Me → VIP, select a plan (1 Week, 1 Month, or 3 Months, where available), and confirm the purchase on the App Store screen. Prices are shown in the App before you buy and may vary by region.
How do I cancel my VIP subscription?
VIP subscriptions renew automatically unless canceled at least 24 hours before the end of the current billing period. To cancel, open your device's Settings → Apple ID → Subscriptions, select your Voliz VIP plan, and turn off auto-renewal. You will keep VIP access until the current period ends.
How do I restore a purchase?
If you reinstall Voliz or switch devices, open Me → VIP and tap Restore Purchase. An active VIP subscription tied to your Apple ID may be restored according to App Store purchase history. Coin packs are consumable and generally cannot be restored after use.
How do I request a refund?
All payments are processed by the App Store. We cannot issue refunds directly. To request a refund, use Apple's support channels or report a problem with your purchase through your App Store account. For purchase-related questions, you may also email us at Yunianto1999@outlook.co.id with your Apple ID email, product name, and approximate purchase date.
How do I delete my account?
Go to Me → Settings → Delete Account. This permanently removes your profile, logs, photos, coins, VIP status, and associated media files from the device. This action cannot be undone.
I forgot my password. What should I do?
Contact Yunianto1999@outlook.co.id with the email address used for your account and we will do our best to assist you.
Why can't I save a photo or entry?
Some features require required fields before saving. For example, skin diary entries may require a photo, and workout logs may require duration and photos. Also ensure Voliz has permission to access your camera or photo library in iOS Settings.
Does Voliz provide medical or fitness advice?
No. Voliz is for personal tracking and reference only. It is not a substitute for professional medical, dermatological, or fitness advice.
Voliz offers optional paid features through the App Store. The summary below is provided for convenience. Full terms are in our Privacy Policy, Terms of Service, and EULA.
Coin packs are consumable purchases used for optional features such as comparison passes and backfill photo uploads. Coins have no cash value, are non-transferable, and are stored locally on your device. Deleting your account removes your coin balance.
Available plans may include 1 Week VIP, 1 Month VIP, and 3 Months VIP. Subscriptions auto-renew unless canceled at least 24 hours before the end of the current period. Manage or cancel in Settings → Apple ID → Subscriptions.
Apple processes all payments. We do not have access to your card details. Refunds and billing disputes are handled by Apple under App Store policies.
If a purchase did not unlock as expected, try restarting the App or using Restore Purchase on the VIP screen. If the issue continues, email Yunianto1999@outlook.co.id with your device model, iOS version, app version, product name, and approximate purchase time.
When reporting a problem, please tell us:
You can also review our Privacy Policy, Terms of Service, and EULA from Me → Settings within the app.
App Store reviewers may use the demo credentials provided in App Store Connect to access a sample account with seeded data for review purposes.